David DeSouza

  • UX, UI, Graphic & Digital Media Designer with 25 years' experience delivering a broad range of creative design solutions. Decades of daily experience meeting tight deadlines, managing projects, mentoring junior colleagues and collaborating with people at all levels of the creative and production processes.

  • Wherever you are in your project, it's never too late to start implementing good UX. I am comfortable jumping in at any point in your project but here is the process I would follow if you brought me in at the beginning...

    •  Meet with stakeholders to gather requirements
    •  Competitive research and analysis
    •  User Research and Persona development
    •  Journey Maps
    •  Content Audit and Information Architecture
    •  User Flows
    •  Wireframes
    •  Interactive Prototypes
    •  Usabilty Testing
    •  Refine based on test results
    •  Mockups
    •  Build
    • Test again


Skills & Experience

  • UX Design  •  UI Design  •  Product Design  •  UX Research  •  HMI  •  Usability Testing  •  Sitemaps  •  Information Architecture  •  Wireframing  •  Prototyping  •  Competitive Analysis  •  Graphic Design  •  Content Strategy  •  Design Thinking  •  WCAG & ADA  •  Responsive Design  •  B2B  •  B2C  •  SaaS  •  HTML5  •  CSS3  •  JavaScript  •  Bootstrap  •  jQuery •  Agile  •  Lean UX  •  Atomic Design ... and much more


Software

  • Adobe XD  •  Sketch  •  Figma  •  Axure  •  Balsamiq  •  InVision  •  Mural  •  Photoshop  •  Illustrator  •  InDesign  •  After Effects  •  Premiere  •  Adobe Animate  •  Dreamweaver  •  WordPress  •  Captivate  •  OmniGraffle  •  Jira  •  Confluence ... and much more


Education

  • The Nielsen Norman Group
    Certificate, UX Designer

  • Bentley University
    Certificate, UX Bootcamp

  • University of Massachusetts Dartmouth
    Bachelor's Degree, Digital Media

  • New England Institute of Technology
    Associate Degree, Multimedia & Web Design Technology

  • Bristol Community College
    Associate Degree, Art


Additional Courses & Training

  • Harvard Extension School
    UX Design  •  HTML5  •  CSS3  •  Bootstrap  •  Javascript  •  Sass  •  Less

  • American Graphics Institute
    UX Design  •  Responsive Web Design  •  HTML5 & CSS3  •  Typography

  • Dale Carnegie Training
    Present to Persuade  •  Present with Impact  •  Disagree Agreeably  •  Negotiations: A Human Relations Approach


Classes & Workshops with Industry Leaders...



Employment History

  • UX Designer (contract)
    Addventures - East Providence, Rhode Island, April 2020 - Present
    • Wireframes, Mockups, Sitemaps, Information Architecture, UX & UI Audits, and Competitive Analysis for the website redesign of a Rhode Island Based Fortune 100 Healthcare company and 2 of its subsidiaries.
    • Wireframes, Mockups, Sitemaps, Information Architecture, User Flows, Journey Maps, UX & UI Audits, and Competitive Analysis for 5 new COVID-19 websites for a Rhode Island based University's nationwide campuses.
    • Performed competitive analysis, heuristic reviews, and wireframing for a well-known, Rhode-Island based healthcare company and a Rhode Island University.
    • Wireframes, Information Architecture, Accessibility Review, and Competitive Analysis for addventures.com.


  • Lead UX Designer (contract)
    Cytiva (formerly GE Healthcare Life Sciences - Marlborough, Massachusetts, May 2019 - April 2020
    • Designed the software interface for Cytiva's newest bioreactor. This involved Wireframes, User Flows, Journey Maps, Mockups, Interactive Prototypes, Usability Testing, and User Research & Interviews. I was also tasked with joining conflicting UX, UI, and HMI standards into a harmonious user experience.


  • UX Researcher (contract)
    Schneider Electric- West Kingston, Rhode Island, October 2018 - May 2019
    • Composed and conducted Usability Tests for Schneider Electric's U.S., U.K., and French websites, and their MySE app.
    • Used data, analytics, test results and research to refine designs, present recommendations and develop Content Strategy.


    UX / UI Engineer (contract)
    Micronotes - Boston, Massachusetts - April 2018 - August 2018
    • Wireframes, Mockups, Information Architecture, and Prototypes for Micronotes' A.I. based SaaS web app.


    UX, UI, Graphic Designer (contract)
    FM Global - Johnston, Rhode Island, November 2016 - April 2018
    • Wireframes, Mockups, Information Architecture, Content Strategy, front-end development for FM Global's Corporate intranet site and internal corporate campaigns.


    UX, UI, Web Designer, Graphic Designer
    Commercial Art Services - Westport, Massachusetts, November 2015 - November 2016
    • UX, UI, Web Design, Graphic Design, and Content Strategy for many Southeastern New England small businesses.


  • Sr. UX and Multimedia Designer
    Federal Reserve Bank of Boston - Boston, Massachusetts, 2007 - 2015
    • Created Wireframes, Prototypes, User flows, Journey Maps, Information Architecture, Sitemaps, Usability Testing, and Content Strategy for numerous local and national Federal Reserve websites, web apps, mobile apps, and economic education games.
    • Created the Peanuts & Crackerjacks economic education game which was the #1 most visited and searched feature on BostonFed.org for over 3 years.
    • UI, Usability Testing, Information Architecture, and Graphic Design, for IPP.gov. IPP is a government invoicing service currently being used by 113 government agencies including: the Centers for Disease Control, the State Department, NASA, the FBI, the Department of Homeland Security, the Justice Department, the FAA, U.S. Fish & Wildlife, and the Environmental Protection Agency.
    • In 2007, I led the redesign of both the public website (BostonFed.org) and the corporate intranet site.
    • In 2014, I led another redesign of both the public website and corporate intranet site. This time gave me an opportunity to collaborate with leading responsive web design expert and author Ethan Marcotte.
    • I was one of only 3 Graphic Designers who created all of the Boston Federal Reserve's print, web, and online publications. We also provided services to other Federal Reserve offices in the system.
    • Wireframes, Prototypes, Sitemaps, and Information Architecture for multiple websites promoting Fed initiatives and features such as the New England Economic Adventure and the Federal Reserve Plaza tenant website.
    • Started and ran the Video Department where I helped economists and researchers explain complex economic concepts to the public.
    • Started and managed the Boston Fed YouTube channel.
    • First person to stream live video at the Boston Fed.

    Flash Designer
    University of Massachusetts Dartmouth - North Dartmouth, Massachusetts, 2006 - 2007
    • Designed and developed the Virtual Map feature of the UMass Dartmouth website which allowed users to explore and navigate the UMass Dartmouth campus using an interactive, online map.


  • Graphic Designer
    Zebra Sign & Design - Middletown, Rhode Island, 2005 - 2007
    • Designed banners and signs for local organizations and companies including The International Tennis Hall of Fame, The National Museum of American Illustrators, Hotel Viking, The Newport Comedy Series.


    Illustrator - Freelance, 2003 - 2007
    • Illustrated two published children's books: Morgan's Giraffe and Until They All Come Home.
    • Illustrated three unpublished children's books.
    • Illustrated eight covers for Mercury Magazine.
    • Cover Illustrator for the book "Just Words?" by Everett Hoagland.
    • Illustrations featured in The Providence Journal, Titan Magazine, and Artmouth (a UMass publication).